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Not Able To Place Order With "Gift With Item" Promotion Item In Cart, No Product Image Seen for Gift (Doc ID 2651606.1)

Last updated on AUGUST 25, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


When using a 'gift with purchase' promotion shoppers are not able to checkout of the storefront with the free gift in their cart.

The error thrown is:

Additionally, the free gift in the cart on the checkout page has no product image loaded, but the item is seen in the cart for free.


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