Voice Feature Is Not Active on Android Devices CX Cloud Mobile (Doc ID 2652064.1)

Last updated on SEPTEMBER 21, 2021

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.01.0 version, CX Mobile Application

We activated all the options for Voice on CX Cloud Mobile and it is already working on iOS devices.
However on Android devices the microphone is not sowing up.
Why is that?

Solution

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In this Document

Goal

Solution

References

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Voice Feature Is Not Active on Android Devices CX Cloud Mobile (Doc ID 2652064.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!