How to Understand Why Reoccurring Meeting Could Not Be Cancelled
(Doc ID 2652357.1)
Last updated on SEPTEMBER 26, 2020
Applies to:Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
On : 11.13.20.01.0 version, Activity Management
Reoccurring Meeting could not be cancelled - how to understand why and solve the matter?
1. Go to activities page in Account X, activities with name "Y" would be visible;
2. Click one activity "Y" and in the pop-up window "Appointment: Update Recurring", select "The series" and click "OK";
3. It will direct to the old appointment "Y" => here status is going to be updated from Closed to Canceled and record "Saved".
Expected behavior: All the activities series could be updated as cancelled.
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