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How To Restrict An Agent Addition To More Than One Queue (Doc ID 2652715.1)

Last updated on SEPTEMBER 06, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

The Help desk queue system inhibits the ability to have the same HR agent in multiple queues. One agent can be added to ‘n’ no. of queues. This is standard application behavior.

Can we restrict/throw a validation error message when same agent is added to another queue?

Solution

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In this Document
Goal
Solution
References


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