My Oracle Support Banner

How To Restrict An Agent Addition To More Than One Queue (Doc ID 2652715.1)

Last updated on JUNE 30, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

The Help desk queue system inhibits the ability to have the same HR agent in multiple queues. One agent can be added to ‘n’ no. of queues. This is standard application behavior.

Can we restrict/throw a validation error message when same agent is added to another queue?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.