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Failure To Assign Application Access To Users (Doc ID 2652994.1)

Last updated on MAY 14, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12.2.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When attempting to manage application access, it is not possible to provide access to any new users.

EXPECTED BEHAVIOR

To be able to provide application access to new users.

STEPS

The issue can be reproduced at will with the following steps:
1. Access Primavera Administration --> User Administration --> Manage Application Access
2. Attempt to "Add" a user to the "Selected" Column in the "Selected application Access" [pop-up]
3. Observe the reported error in Primavera Administration --> User Administration: 0 user(s) processed successfully, 1 user(s) failed.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, it is not possible to provide application access to any new users.

Cause

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In this Document
Symptoms
Cause
Solution


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