My Oracle Support Banner

Not Able To Select Ship To Site (Doc ID 2653318.1)

Last updated on APRIL 06, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Customer Data

ACTUAL BEHAVIOR
---------------
While creating AR transaction, the ship-to site information are not populated even though the ship-to site is visible in the LOV.

EXPECTED BEHAVIOR
-----------------------
The ship_to Site should get populated.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create customer with 2 sites; one primary and the other not primary
2. Create AR transaction and try to populate the ship_to Site with the non-primary site purpose

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create invoices with another ship to purpose.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.