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Primavera Gateway Synchronization Stuck When Synchronizing from Unifier to P6. Some Child Jobs Fail With Error "Connection Reset" (Doc ID 2653687.1)

Last updated on APRIL 30, 2021

Applies to:

Primavera Unifier Cloud Service - Version 19.9 to 19.12 [Release 19.9 to 19.12]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.9 to 19.12 [Release 19.9 to 19.12]
Primavera Gateway - Version 19.12 to 19.12 [Release 19.12]
Information in this document applies to any platform.

Symptoms

Stuck Primavera Gateway jobs can be caused by many things. Some symptoms of this particular issue are as follows:

- Unifier to P6 synchronization parent job is stuck in Delegated status
- There are a large number of child jobs in Delegated status (eg 4000 child jobs). Some child jobs may have a status of Completed or Failed.
- There are 4 child jobs that have a status of in 'In Progress'.
- The synchronization seems to be stuck because with the same child jobs that are 'In Progress' status never complete.

Child jobs may fail with the following errors:

Update Destination Step - P6 Request fails with the error:
Failure: Connection reset
com.oracle.pgbu.pdi.provider.ProviderException: Connection reset
at com.oracle.pgbu.pdi.p6provider.h.h.a(WSUtils.java:526)
at com.oracle.pgbu.pdi.p6provider.h.h.a(WSUtils.java:211)
at com.oracle.pgbu.pdi.p6provider.e.c.a(P6ProjectSaveStep.java:243)
at com.oracle.pgbu.pdi.p6provider.e.c.save(P6ProjectSaveStep.java:70)
at com.oracle.pgbu.pdi.service.jobs.JobSimulator.executeSaveStep(JobSimulator.java:1092)

Convert from Source to Gateway format with the error:
Failure: com.oracle.pgbu.pdi.PDIException
Details:
com.oracle.pgbu.pdi.PDIException
at com.oracle.pgbu.pdi.service.jobs.MappingTemplatesApplier.checkCondition(MappingTemplatesApplier.java:777)
at com.oracle.pgbu.pdi.service.jobs.MappingTemplatesApplier.conditionSatisfied(MappingTemplatesApplier.java:789)
at com.oracle.pgbu.pdi.service.jobs.MappingTemplatesApplier.filterTemplateByCondition(MappingTemplatesApplier.java:798)
at com.oracle.pgbu.pdi.service.jobs.MappingTemplatesApplier.applyFieldMappings(MappingTemplatesApplier.java:837)
at com.oracle.pgbu.pdi.service.jobs.SimulatorContextImpl.applyFieldMappings_aroundBody8(SimulatorContextImpl.java:417)

Cause

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In this Document
Symptoms
Cause
Solution
References


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