Imports Formats Setup Page Not Responding (Doc ID 2653759.1)

Last updated on JULY 17, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Imports formats setup page not responding


From manage item classes, Templates and Formats tab/ Imports format, users are not able to do any action (cannot create/duplicate/edit).
When clicking on edit button, nothing happens. same thing for any other action.

EXPECTED BEHAVIOR
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The Import Maps to have their actions usable from the Manage Import Maps workspace.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Setup and Maintenance -> Manage Item Classes -> Templates and Formats -> Imports;
2. Try to perform action on the existing templates;
3. Notice that the UI inputs do not provide any response.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot maintain item class setup.

Changes

Cause

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