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How To Differentiate Cancelled Service Requests From The Resolved Ones (Doc ID 2654432.1)

Last updated on NOVEMBER 13, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Goal

The Admin User has two values under resolved status:

1. Cancelled
2. Resolved

When admin user is run-ing the schedule process that auto-close service request, both status above will be Closed, so when admin user will do a report in the future, how can the admin user know if the service status was cancelled or resolved?
 

Solution

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In this Document
Goal
Solution


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