How To Differentiate Cancelled Service Requests From The Resolved Ones
(Doc ID 2654432.1)
Last updated on NOVEMBER 13, 2020
Applies to:Oracle Fusion B2B Service Cloud Service - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
The Admin User has two values under resolved status:
When admin user is run-ing the schedule process that auto-close service request, both status above will be Closed, so when admin user will do a report in the future, how can the admin user know if the service status was cancelled or resolved?
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