Sandbox Accessibility Issue - Cannot Delete SB
(Doc ID 2654528.1)
Last updated on SEPTEMBER 15, 2020
Applies to:Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
On : 11.13.20.01.0 version, Performance
Sandbox accessibility Issue
While attempting to delete a Sandbox, users are faced with an extended waiting time, up to 5 ( five ) minutes and then a Gateway Timeout error message is displayed, rendering the delete action unavailable.
The reported issue is valid for a single Sandbox called "UAT Na".
The issue can be reproduced at will with the following steps:
1. login in Fusion Application - > navigate to Sandboxes
2. look for the desired Sandbox in the list.
3. select the Sandbox
4. attempt to delete it.
5. after 5 minutes, the timeout error is displayed.
The issue has the following business impact:
Due to this issue, users cannot delete a Sandbox.
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