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Mass Copy Errors: ORA-20001: XLA-870557: A system error occurred. Contact your help desk. Details: A system error has occurred in the program xla_events_pkg.get_event_info (Doc ID 2655855.1)

Last updated on APRIL 03, 2020

Applies to:

Oracle Fusion Assets Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Set Up Asset Lifecycle Management-Define Fixed Assets


Receiving mass copy errors and cannot close the books

ERROR
-----------------------
ORA-20001: XLA-870557: A system error occurred. Contact your help desk. Details: A system error has occurred in the program xla_events_pkg.get_event_info


STEPS
-----------------------
The issue can be reproduced at will with the following steps: run Periodic Mass Copy to tax and it fails



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Close Corp book without copying periodic mass transactions

Cause

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In this Document
Symptoms
Cause
Solution
References


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