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Blank Browser Page Comes Up When Exporting a CSV Template From a BP Log (Doc ID 2656401.1)

Last updated on APRIL 06, 2020

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

On : Unifier Any Version


ACTUAL BEHAVIOR
---------------

When exporting a CSV template from a Business Process (BP) log, a blank window opens in a new browser tab. No other action occurs. 

The BP name is in a language other than English.

EXPECTED BEHAVIOR
-----------------------

A pop up window should come up where users can save the export file.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log in to Unifier and go to the problem BP
  2. Click on Actions and select Export CSV template.

Cause

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In this Document
Symptoms
Cause
Solution
References


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