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Unable To End Cycle Count (Doc ID 2657145.1)

Last updated on APRIL 16, 2020

Applies to:

Oracle Warehouse Management Enterprise Edition Cloud Service - Version 19.4 and later
Information in this document applies to any platform.

Symptoms

On : 19.4 version, Core Product Functionality

ACTUAL BEHAVIOR
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Unable to end cycle count

For certain scenarios trying to end a cycle count(Ctrl E) doesn't work.

Scenario 1 : Cycle count a reserve location but don't scan any LPNs. Just Hit Ctrl E after scanning the location
Scenario 2 : Cycle count a reserve location where there are two LPN's, scan the first LPN and Hit Ctrl E

Note : Make sure location allows multi-sku

EXPECTED BEHAVIOR
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For Scenario 1 : Cycle count a reserve location but don't scan any LPNs. Just Hit Ctrl E after scanning the location, the LPN should go to Lost status.

For Scenario 2 : Cycle count a reserve location where there are two LPN's, scan the first LPN and Hit Ctrl E, the First LPN should be in Located status and the second LPN should be in Lost Status.

STEPS
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The issue can be reproduced at will with the following steps:

Scenario 1 :
1. Go to Cycle Count Location

2. Scan a Reserve Location

3. Don’t Count the LPN hit Ctrl E to end the location count

Scenario 2 :

1. Count 1 LPN in the location then don’t count the other LPNs in location
2. Hit Ctrl A to accept the message
System doesn’t complete count. Goes back to LPN prompt
Expected result – Count should be completed and the First LPN should be in Located status and the Second LPN should be in Lost status.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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