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Unable To End Cycle Count (Doc ID 2657145.1)

Last updated on OCTOBER 03, 2023

Applies to:

Oracle Warehouse Management Enterprise Edition Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

 
Unable to end cycle count, for certain scenarios trying to end a cycle count(Ctrl E) doesn't work.

Scenario 1 : Cycle count a reserve location but don't scan any LPNs. Just Hit Ctrl E after scanning the location.
Scenario 2 : Cycle count a reserve location where there are two LPN's, scan the first LPN and Hit Ctrl E.

Note : Make sure location allows multi-sku.

EXPECTED BEHAVIOR
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For Scenario 1 : Cycle count a reserve location but don't scan any LPNs. Just Hit Ctrl E after scanning the location, the LPN should go to Lost status.

For Scenario 2 : Cycle count a reserve location where there are two LPN's, scan the first LPN and Hit Ctrl E, the First LPN should be in Located status and the second LPN should be in Lost Status.

STEPS
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The issue can be reproduced at will with the following steps:

Scenario 1 :
1. Go to Cycle Count Location.

2. Scan a Reserve Location.

3. Don’t Count the LPN hit Ctrl E to end the location count.

Scenario 2 :

1. Count 1 LPN in the location then don’t count the other LPNs in location.
2. Hit Ctrl A to accept the message.
System doesn’t complete count. Goes back to LPN prompt.
Expected result – Count should be completed and the First LPN should be in Located status and the Second LPN should be in Lost status.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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