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Unable To Change Organization For Users In The User Administration Portal For Re-enabled Users (Doc ID 2657907.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to change the user organization for re-enabled users,
the following error occurs.

ERROR
-----------------------
2020-04-07T13:02:49.985+0000 Creating/Assigning Application Access for Users: 1
2020-04-07T13:02:49.993+0000 Processing User(1/1): <$username>
2020-04-07T13:02:51.029+0000 Assigning Application Access failed for user <$username>
2020-04-07T13:02:51.454+0000 Modifying User Attributes Failed for User: <$username>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Enable previously disabled users
  2. Attempt to change the user's organization in the Cloud Admin
  3. Error occurs and the organization cannot be changed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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