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Office 365 Side panel Closes When Scroll Bar is Clicked (Doc ID 2658203.1)

Last updated on JANUARY 04, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------
On Office 365 thick client Desktop mode ,  on the sidepanel Menu on the left , when expanded and the scroll bar is clicked, user is navigated to the main window of the side panel .  

User is unable to scroll down or up by using the scroll bar .

On Edge also , user is navigated to the panel when clicking down or up button on the side menu .

If O365 plugin is used in Chrome in OWA mode , the scroll bar works fine .

EXPECTED BEHAVIOR
-----------------------
Navigation panel should not close when clicking on the scroll bar in side panel

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to side panel in O365
2. Open Navigation panel on the left with hamburger icon
3. Click on scroll bar
4. Navigation panel closes


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work on navigation panel

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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