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HSDL Spreadsheet Templates--Cannot View Spreadsheet Templates From Data Exchange In Chrome Browser (Doc ID 2658256.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Data Load

ACTUAL BEHAVIOR
---------------
When a specific user attempts to access either Run Spreadsheet Templates or Manage Spreadsheet Templates from the Data Exchange Task (Navigator->My Client Groups->Data Exchange), the templates do not appear in Chrome browser. Able to access/see all templates via IE. No security changes were made, and no difference when clearing cache/cookies or trying in Incognito Mode

EXPECTED BEHAVIOR
-----------------------
Should be able to access the spreadsheet templates in both Chrome and IE

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Fusion via Chrome, but no spreadsheet templates appear via Navigator->My Client Groups->Data Exchange->Run Spreadsheet Templates as well as Manage Spreadsheet Templates
2. Clear cache/cookies and try in Incognito Mode, but still no difference
3. Unable to duplicate the same issue via IE

Cause

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In this Document
Symptoms
Cause
Solution


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