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Credit Memo Balances Are Calculated Incorrectly (Doc ID 2659329.1)

Last updated on APRIL 23, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Billing - Transactions

Balance details for certain credit memos do not reflect all of the activity the credit memo has against it.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Receivables -> Billing -> Tasks -> Create a transaction
2. Create a new credit memo
3. Apply the credit memo to an invoice
4. On the credit memo, go to Actions -> Balance details. Notice that Invoice balance is not visible



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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