My Oracle Support Banner

You cannot create an adjustment for an amount greater than the current outstanding balance (AR-856779) (Doc ID 2659780.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Billing - Transactions

When a user is trying to approve an adjustment, the following error message is occurring:
the following error occurs.

ERROR
-----------------------
'You cannot create an adjustment for an amount greater than the current outstanding balance (AR-856779)'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables
2. Approve Adjustments
3. Highlight adjustment, Click Approve


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve adjustment

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.