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Service Request Queue Assignment Process Failing With MOW-225127 Error (Doc ID 2660828.1)

Last updated on OCTOBER 06, 2021

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Queues

The Service Request Queue Assignment process is failing with the following error:


ERROR
 "The total number of work objects processed: 8. Number of work objects successfully processed: 0. Number of work objects failed: 8. (MOW-225127)"

Replication Steps

The issue can be reproduced at will with the following steps:
1. Navigate to Tools> Scheduled Processes
2. Schedule and run the 'Service Request Queue Assignment' job


Cause

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In this Document
Symptoms
Cause
Solution


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