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Enabled New Custom Object For Leads But Can Not See In CX Mobile -- The Screen Is Blank (Doc ID 2660869.1)

Last updated on APRIL 18, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

Created a custom child object “Suspect Referral By” under Standard Sales Lead object and exposed it as Sub tab on Sales Lead page.
User is able to create records in the Application UI but same records are not getting reflected on Mobile CX Cloud .

STEPS
1. Create custom child object in application composer
2. Publish sandbox
3. Open CX Mobile and Synchronize
4. Go to Sales Leads > select a lead > open Suspect Referral By tab.
5. Cannot see existing record created in the Application. When click on [ + ] to create new record, the mobile screen is blank

Cause

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In this Document
Symptoms
Cause
Solution
References


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