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PRC:PO: PO PDF Error - Not A Supported File Type - When Opening via Purchase Order Implemented Notification (Doc ID 2662275.1)

Last updated on JUNE 14, 2020

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.19.10.0 and later
Oracle Fusion Purchasing - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open the PO PDF from Purchase Order Implemented email notification, the following error occurs.

Error
========
Adobe Reader could not open 'PO_30000000XXXXXXX_XXXXXXXXXX_0.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).


Steps to Reproduce
1. Buyer receives the PO Implemented Email Notification
2. Open the PO PDF Attachment
3. Error
4. Try to open the PO PDF Hyperlink
5. Error

Due to this issue, users cannot open the PO PDF from the Purchase Order Implemented FYI Email Notification.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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