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Project Scheduled Services Shows a "Failed" Status - Despite the Error Log Not Showing Any Errors (Doc ID 2662735.1)

Last updated on MAY 22, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12 to 19.12.3.0 [Release 19.12]
Primavera P6 Enterprise Project Portfolio Management - Version 19.12 to 19.12.3.0 [Release 19.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

The Project Scheduled Services shows a "Failed" status - despite the error log not showing any errors.  The Summarize Log shows only the following:

Problem summarizing Project(s)

Error
Please refer to P6 Server Side Log for more information.

EXPECTED BEHAVIOR

The log should provide the error that caused the Summarization to fail.

 

The issue can be reproduced at will with the following steps:

  1. Login to P6Web.
  2. Submit a project for Summarization.
  3. Observe in Administration > Scheduled Services > Project that the job failed.
  4. Observe the reported message in the log.

Changes

 

Cause

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