Applying Coupon to Order Does Not Discount Items in the Cart
(Doc ID 2662751.1)
Last updated on NOVEMBER 13, 2023
Applies to:
Oracle Commerce Cloud Service - Version N/A and laterInformation in this document applies to any platform.
Symptoms
The /cart includes an option to add a coupon code to the order. However, after entering the coupon code and clicking OK. The price remains the original value and the discount is not applied.
Changes
With the Release of 19C, for products and SKUs that should never be part of an item or order promotion (e.g. MAP product), merchants can now set a flag once and exclude those products and SKUs, rather than having to manually exclude them from each individual promotion. Any product or SKU can be marked as discountable (the default) or non-discountable. The discountable flag is only used for consideration in item and order promotion eligibility. These items can still have a sale price set in the price list. Also, products and SKUs marked as non-discountable will still be included in shipping promotions and discounts (e.g. Spend $100 and get free standard shipping).
19C Readiness Page
https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/commerce/releases/19C/19C-commerce-wn.htm
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |