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Sender Email Addresses Must Be Valid for Your Oracle CX Commerce Sites by June 1, 2020 (Doc ID 2662854.1)

Last updated on JUNE 07, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.


Note: This announcement is based on this Cloud Customer Connect announcement:

 June 1, 2020 is the deadline for ensuring any sender email addresses being used as part of Oracle CX Commerce are valid. Failure to have valid sender email addresses will result in an email block.



Any sender email addresses you are using as part of Oracle CX Commerce must be valid and able to successfully accept emails by June 1, 2020. Failure to have a valid sender email address by June 1, 2020 will result in an email block by Oracle.

If you are using invalid sender addresses (i.e. no-reply@[your domain].com or any email address that is not valid), there are two ways to fix this:

1) Create the account for the address to make it valid. Note: If the email has been blocked after June 1st you will need to Submit a SR to remove the block.

2) Change the sender address in Oracle CX Commerce to use a different valid address.

To doublecheck that your sender email can successfully accept emails, send an email to the address and if it is not returned or bounced, then the address is considered valid.

In the Oracle CX Commerce Admin UI, you can go to the Settings tab, then Email Settings, and finally Templates (Settings > Email Settings > Templates) to view all of the email templates you are currently using. For each email template that is enabled, check that the sender email address (“From Email” address field) contains a valid email address. Please make sure to do this for each site you have in production. Failure to have a valid email address in this field will result in an email block.

Having a valid email sender address for emails is a requirement by Oracle for usage of any cloud service application that sends email, including Oracle CX Commerce. This is a security requirement, as well as best practice. It helps improve deliverability of messages to your customers’ inboxes, as many larger email providers will report mail as SPAM and/or delay or prevent email delivery if valid sender addresses are not used. Ultimately, it helps protect your corporate brand, domain, and reputation. 


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