My Oracle Support Banner

Unable to Access the Cloud Services Application / All Users Unable to Login (Doc ID 2662995.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Retail Integration Cloud Service - Version 16.0 and later
Oracle Retail Allocation Cloud Service - Version 16.0 and later
Oracle Retail Pricing Cloud Service - Version 16.0 and later
Oracle Retail Invoice Matching Cloud Service - Version 16.0 and later
Oracle Retail Merchandising Foundation Cloud Service - Version 16.0 and later
Information in this document applies to any platform.

Goal

 What needs to be done when the Cloud Service application or its components like webservices are not accessible? Also, in the event of all users unable to login?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.