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Unable to Access the Cloud Services Application / All Users Unable to Login (Doc ID 2662995.1)

Last updated on APRIL 27, 2020

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 16.0 and later
Oracle Retail Merchandising Foundation Cloud Service - Version 16.0 and later
Oracle Retail Integration Cloud Service - Version 16.0 and later
Oracle Retail Allocation Cloud Service - Version 16.0 and later
Oracle Retail Pricing Cloud Service - Version 16.0 and later
Information in this document applies to any platform.

Goal

 What needs to be done when the Cloud Service application or its components like webservices are not accessible? Also, in the event of all users unable to login?

Solution

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