My Oracle Support Banner

Oracle Fusion Learning Cloud: Message When Attempting to Access Fusion Learning: "Oracle Learn Cloud Rich Media Platform Isn't Configured" (Doc ID 2663127.1)

Last updated on JANUARY 19, 2022

Applies to:

Oracle Fusion Learning Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

Problem Description:

When attempting to access My Client Groups > Learning in Oracle Fusion, the following message displays and the user is unable to navigate to anything else on the screen:

Oracle Learn Cloud Rich Media Platform isn't configured.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.