My Oracle Support Banner

FA: SCM: OM: Service Logistics - Common Issues (Doc ID 2663468.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Purpose

 Purpose of this document is to list the common questions/issues related to Service Logistics Part Requirements integration with Fusion Order Management.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Questions and Answers
 Items do not show under Part Details
 Create Order from Service Request fails with - java.lang.NullPointerException 
 Amount field on Part Details shows - Error
 Order Number is not displayed on Service Request , even after the Order is created
 The technician drop down box on the "Parts Requirement" screen is empty when creating a parts requirement to replenish trunk stock.
 Not able to receive a Return Order (RMA) created from Service Module
 Why is an Item not shown in Part Details while creating a Service Request ?


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.