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FA: SCM: OM: Service Logistics - Common Issues (Doc ID 2663468.1)

Last updated on FEBRUARY 20, 2023

Applies to:

Oracle Fusion Order Management Cloud Service - Version and later
Information in this document applies to any platform.


 Purpose of this document is to list the common questions/issues related to Service Logistics Part Requirements integration with Fusion Order Management.

Questions and Answers

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In this Document
Questions and Answers
 Items do not show under Part Details
 Create Order from Service Request fails with - java.lang.NullPointerException 
 Amount field on Part Details shows - Error
 Order Number is not displayed on Service Request , even after the Order is created
 The technician drop down box on the "Parts Requirement" screen is empty when creating a parts requirement to replenish trunk stock.
 Not able to receive a Return Order (RMA) created from Service Module
 Why is an Item not shown in Part Details while creating a Service Request ?

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