How To Set Default Value To Title Filed During Service Request Creation From DCS (Doc ID 2663704.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Goal

Application:Digital Customer Service

Qn1:Customer wants to set a default value for the 'Title' automatically at the time of creating an SR and in the detail page they need to concatenate 'SR Number and Category' to the Title.

Solution

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In this Document

Goal

Solution

References

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How To Set Default Value To Title Filed During Service Request Creation From DCS (Doc ID 2663704.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!