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After Adding Items To Cart Via "Launch Store as Customer" On Agent UI, The Same Items Appear When The Agent User Launches The Store For A Different User (Doc ID 2663780.1)

Last updated on MAY 01, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

After "Launch Store as Customer" from Agent UI, the Agent adds a product to the Cart and closes the Storefront.

Then using the same browser window, when the Agent UI user logs-in as different end-user the item from the previous cart is "cloned" to the cart of the second account.

The issue can be reproduced at will with the following steps:

1. Access the OCCS-Agent Console and search for a Customer.
2. Select the Customer and drill down to Profile details section.
3. Click on the "Launch Store as Customer" button available in the Profile details tab.
4. Check the Cart and add a product.
4.a Close the storefront and use the same window browser.
5.Access OCCS-Agent Console and search for another Customer.(with no items on cart)
6.Click on the "Launch Store as Customer" for the second customer.
7.Check the Cart on Storefront which shows the same item added for the previous customer.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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