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Unable To Print Shipping Labels (Doc ID 2664032.1)

Last updated on APRIL 28, 2020

Applies to:

Oracle Warehouse Management Enterprise Edition Cloud Service - Version 19.4 and later
Information in this document applies to any platform.

Symptoms

On : 19.4 version, Printer Setup and Performanc

ACTUAL BEHAVIOR
---------------
Unable to Print Shipping Labels

There are numerous reports of not being able to print shipping labels since 19D. We have UPS integrated and have shipping labels printed at time of wave with the OBLPNs. Despite all efforts, some OBLPNs will not print a shipping label both automatically with the wave and manually from the OBLPNs screen.

EXPECTED BEHAVIOR
-----------------------
All Shipping labels to Print.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run a Wave and the OBLPN Shipping Labels are not always printing.
2. Attempt to Print the OBLPN Shipping Labels from the Screen and it fails.

Cause

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In this Document
Symptoms
Cause
Solution
References


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