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Self Service Users Registration Rest Api Error SVC-5295125 (Doc ID 2664496.1)

Last updated on MARCH 01, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create self-service user registration using the Rest API for Digital Customer Service, the following error message occurs:

ERROR
-----------------------
The error 17DPGDKLDF33B7 occurred at the following time: 2020-04-28 03: 40: 14.428. Contact your help desk. (SVC-5295125)


STEPS TO REPRODUCE:
-----------------------

1. URL: https://<HOST>/crmRestApi/resources/11.13.18.05/selfRegistrations

2. Method: POST

3. Body

{
  "AccountKey": "ACCOUNT NAME",
  "EmailAddress": "EMAIL",
  "LoginId": "LOGIN ID",
  "PersonFirstName": "FIRST_NAME",
  "PersonLastName": "LAST_NAME"
}

IMPACT
-----------------------
If you receive this error then the self-registration user creation was not successful.

Cause

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In this Document
Symptoms
Cause
Solution


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