Milestones Not Getting Applied To HRHD Service Requests
(Doc ID 2664541.1)
Last updated on JANUARY 22, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.04.0 version, Service Request
The Milestones are not getting applied to HRHD Service Requests.
The following tasks have been completed:
• Manage Availability (either preserving the default 24x7 or a configured M-F 8a-5p schedule);
• Manage Standard Coverage (attempted with and without the channel column, setting severity and either the 24x7 or work week calendar), and
• Manage Default Coverage - set as Global, based on the standard coverage.
The multiple business unit functionality is set to 'No' in HRHD, and the default business unit for CRM is set to a valid BU.
When users perform 'Update Service Request Milestones' from the Actions menu, the Milestones are not getting added to the HRHD Service Requests.
Replication Steps
- Create a new Service Request or edit an existing one
- Click on the Actions menu and select 'Update Service Request Milestones'
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |