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Customer Cannot Be Searched In Manage Receipt Form (Doc ID 2664688.1)

Last updated on MAY 01, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Receipts

ACTUAL BEHAVIOR
---------------
Unable to search few customers in manage receipts screen.

EXPECTED BEHAVIOR
-----------------------
All customers should be searched.

STEPS
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The issue can be reproduced at will with the following steps:
1. Receivables > Accounts Receivable

2. Navigate to Manage Receipts
2. Try to enter Customer Name or Customer Account Number in the search criteria.
3. No Results fetched for customer.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot query the customer.

Cause

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In this Document
Symptoms
Cause
Solution
References


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