My Oracle Support Banner

Content and Experience (OCE) Attempt to Edit Content Results in Document Not Loading (Doc ID 2665468.1)

Last updated on AUGUST 14, 2023

Applies to:

Content and Experience Cloud Classic - Version 18.4.1 and later
Oracle Content Management - Version 18.4.1 and later
Content and Experience Cloud Service - Version 18.4.1 and later
Information in this document applies to any platform.

Symptoms

Documents are not loading.  Unable to Edit Sites.  In Content and Experience Cloud, there are PDF and other files in a folder, when clicking on PDF site shows "Sorry, we couldn't load your file"

ERROR
-----------------------
"An error occurred while initializing the site editor. Unable to start the editor.


Steps to reproduce the issue:
1) Click on Documents
2) Click on "A" Folder
3) Click on "B" Folder
4) Click on "C" Folder
5) Click on "xxxx.pdf" file
6) Error:  "Sorry, we couldn't load your file"

7) Attempt to open an existing site 

8) Error raised:  "An error occurred while initializing the site editor. Unable to start the editor.  An error occurred while loading the user interface. Error: An internal server error occurred."

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.