Content and Experience (OCE) Attempt to Edit Content Results in Document Not Loading
(Doc ID 2665468.1)
Last updated on JULY 06, 2020
Applies to:Content and Experience Cloud Classic - Version 18.4.1 and later
Content and Experience Cloud - Version 18.4.1 and later
Content and Experience Cloud Service - Version 18.4.1 and later
Information in this document applies to any platform.
Documents are not loading. Unable to Edit Sites. In Content and Experience Cloud, there are PDF and other files in a folder, when clicking on PDF site shows "Sorry, we couldn't load your file"
"An error occurred while initializing the site editor. Unable to start the editor.
Steps to reproduce the issue:
1) Click on Documents
2) Click on "A" Folder
3) Click on "B" Folder
4) Click on "C" Folder
5) Click on "xxxx.pdf" file
6) Error: "Sorry, we couldn't load your file"
7) Attempt to open an existing site
8) Error raised: "An error occurred while initializing the site editor. Unable to start the editor. An error occurred while loading the user interface. Error: An internal server error occurred."
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