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Failed To Retrieve Data From Presentation ServerCould Not Connect To OBI Presentation Serv (Doc ID 2665621.1)

Last updated on JANUARY 01, 2021

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, GL Reports & Inquire Screens

Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service ======

Running Scheduled Process General Ledger Account Details Report produces below error in log file.


dummy file is deleted
================ BIPJobExecutable Execution Started ============
OutputFile : /u01/APPLTOP/instance/ess/rfd/452038/out/452038.xml
Request ID: 452038 ClassLoader is weblogic.utils.classloaders.GenericClassLoader@76b0bd62 finder: weblogic.utils.classloaders.CodeGenClassFinder@1933200a annotation: ORA_FSCM_ESSAPP#V2.0.P-43Chki3G4x58PqN1tIGw@
RequestId:452038
ReportID : /Financials/Fusion Accounting Hub/GlobalDailyJournals.xdo
================ BIPJobExecutable Execution failed with Client received SOAP Fault from server : java.lang.RuntimeException: Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service ============


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. From Scheduled processes, run General Ledger Account Details Report.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete General Ledger Account Details Report.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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