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SRDC - Exadata Cloud Mandatory Data Collection for Patching Grid and Database (Doc ID 2666132.1)

Last updated on APRIL 12, 2024

Applies to:

Gen 2 Exadata Cloud at Customer
Oracle Cloud Infrastructure - Exadata Cloud Service
Oracle Database Cloud Exadata Service - Version N/A and later
Gen 1 Exadata Cloud at Customer (Oracle Exadata Database Cloud Machine)
Information in this document applies to any platform.

Purpose

The process outlined below will guide the Exadata Cloud Customer through collecting diagnostic data from their Virtual Database Node environment, which will help Exadata Support narrow down the cause of your problem.
In Exadata Cloud Service environments including Gen 1 & Gen 2 Exadata Cloud at Customer and Exadata Cloud Services OCI and OCI-C customers manage the software that directly affects their application, in this case, DOMU.

This document is tagged as a Service Request Data Collection (SRDC) document; this means that it has been specially designed to provide the reader with the necessary instructions to:

Identify the data collection for patching issues (Grid and Database) in an Exadata Cloud environment.

Known/Critical issues related to automation are actively addressed in DbaaS tooling. Oracle highly recommends that you maintain the latest version of DbaaS tooling across your Exadata Cloud environment. Reference: Doc ID 2404336.1 DBaaS Tools - Cloud Tooling RPM Release Notes

 

Details

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