Merge Events Needs to Perform some Calculations on Custom Fields
(Doc ID 2666275.1)
Last updated on DECEMBER 23, 2020
Applies to:Oracle Fusion B2B Service Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Customer has the need to re-calculate some fields post merge.
Some custom logic they have for the custom fields needs to be performed after the merge.
1. Contact 1 has 3 assets (related object). Based on the number of assets customer has a Custom_Category having values as Poor (1 asset), Medium (2,3 assets) and VIP (4 or more assets).
Let's say Contact 1 has 1 asset.
Contact 2 has 3 assets.
2. Now customer is running a merge and after merging Contact 1 with Contact 2 the resulting record will have 5 assets.
So the Custom category must be recalculated as VIP.
Customer needs this to happen in real time as they have some integrations and the data is transferred also to other systems so I cannot suggest them to use the Schedule Custom Groovy.
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