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FinApInvoice Approval Process Is Not Working (Doc ID 2666415.1)

Last updated on MAY 24, 2020

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Manage Invoices-Audit Invoices

ACTUAL BEHAVIOR
---------------
FinApInvoice Approval Process is not working

Invoice approval is initiated but goes no further. No warnings or error messages. No notifications. This is for all countries, any value, any requester, any approver.

EXPECTED BEHAVIOR
-----------------------
Customer is expecting Invoice approvals to follow the workflow as configured.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer initiates invoice approval process.
2. Customer receives no warnings, error messages or notifications and its happening for all countries, any values, requesters or approvers.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users invoice approval process is not working so they are unable to approve invoices.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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