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Asset is Not Created After Sales Order Line Is Shipped When Order Is Created Through Order Import Webservice (Doc ID 2667066.1)

Last updated on MAY 06, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

Asset not created after sales order line is shipped when order is created via order import using a SOAP API.
We have created a custom orchestration with 'Asset creation step'.

Steps:
1. Create sales order manually in Oracle Cloud OM.
2. Ship sales order
3. Asset gets created
4. Import order using same customer, item etc. via REST API.
5. Ship sales order
6. Asset creation step shows as completed but asset does not get created.

EXPECTED BEHAVIOR
-----------------------
After sales order is shipped asset would change the location type to customer location.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create sales order manually in Oracle Cloud OM.
2. Ship sales order
3. Asset gets created
4. Import order using same customer, item etc. via REST API.
5. Ship sales order
6. Asset creation step shows as completed but asset does not get created.



Cause

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In this Document
Symptoms
Cause
Solution
References


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