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Error 401 When Invoking Chat Inlay (Doc ID 2667316.1)

Last updated on APRIL 07, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Chat

After enabling DCS Inlay Chat, when attempting to test, the following error occurs.

ERROR

401 (Unauthorized)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Customer followed Digital Customer Service documentation, chapter 10 https://docs.oracle.com/en/cloud/saas/b2b-service/20a/faids/alternative-implementation-options.html#FAIDS3418928

Added the code on his external website:

Where HOST_URL should be your host URL for Cloud application and XX should be the location the environment is hosted as per documentation above.
 


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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