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Unable To Enter Accout in the Create Jpournal Screen (Doc ID 2668090.1)

Last updated on JUNE 01, 2020

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Create and Manage Journals

When attempting to open Account LOV in Create Journal Entry, the following error occurs


ERROR
-----------------------
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 316, Server Domain: FADomain, Server Instance: UIServer_1, Application Name: ORA_FSCM_UIAPP.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Journals work area
2. Open Create Journals Page
3. Enter the Journal details and select the Account details in the lines section,Leads to Incident error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use create journals.

Cause

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In this Document
Symptoms
Cause
Solution
References


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