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How Can We Automatically Complete Bell Notification Worklist Items When A Task Is Completed? (Doc ID 2668985.1)

Last updated on SEPTEMBER 26, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

Can we automatically complete worklist items when a task is completed?

When a task is generated for a user, they receive a bell notification list item. If they use that list item to drill through to the task and complete the task, the worklist item is still shown in the bell notifications.

It seems the only way to get rid of it is to click on Actions > Complete. But they already completed the task. It seems like extra work that they have to complete the Task and the worklist item separately.

Is there a way to configure the system so that when the task is completed, the associated worklist item is automatically completed as well?
 

Solution

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In this Document
Goal
Solution
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