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OFFICE 365 : How can you update the CX Sales User Name and/or Microsoft User Name for Office 365 Add In Users (Doc ID 2669491.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

 Users get error “This Mailbox is already being used by a different user. (ZPS_365-5685078)” when trying to login to Office 365 add in

Cause

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In this Document
Symptoms
Cause
Solution

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