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Recommendations not Loading in Admin UI's Dynamic Related Products Panel - Error Thrown "Related products are currently unavailable. Please try again later." (Doc ID 2669579.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT

Recommendations not Loading in Admin UI's Dynamic Related Products Panel, error thrown.

ERROR

Following error message thrown in 'Dynamic Related Products' section:

 Related products are currently unavailable. Please try again later.

STEPS TO REPLICATE

1-Login to OCCS Admin and go to 'Catalog'.

2-Find the product (top right search box) that should show the recommendation configured.

3-Click Related Products tab. Recommendation should show up in the 'Dynamic Related Products' panel, but error thrown.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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