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FA: SCM: OM: Order Revision Fails With: The request cannot be processed because the sales order or sales order line does not exist. (Doc ID 2670527.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

Revising an order fails with:

The request cannot be processed because the sales order or sales order line does not exist.

NOTE: In this instance there is no Scheduling task in the orchestration process.

The issue can be reproduced at will with the following steps:
1. Create order using orderImport Web Service.
2. Order is progressed to - Await Shipping
3. Apply a change to the order using the orderImport Web Service.
4. The order is place on hold with the error reported.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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