FA: SCM: OM: Order Revision Fails With: The request cannot be processed because the sales order or sales order line does not exist.
(Doc ID 2670527.1)
Last updated on NOVEMBER 21, 2023
Applies to:
Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and laterInformation in this document applies to any platform.
Symptoms
Revising an order fails with:
The request cannot be processed because the sales order or sales order line does not exist.
NOTE: In this instance there is no Scheduling task in the orchestration process.
The issue can be reproduced at will with the following steps:
1. Create order using orderImport Web Service.
2. Order is progressed to - Await Shipping
3. Apply a change to the order using the orderImport Web Service.
4. The order is place on hold with the error reported.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |