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Fusion Global Payroll: Formula error ORA_ENTITLEMENT_CALCULATOR when running RetroPay (Doc ID 2670847.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Global Payroll

When attempting to run Retropay payroll process since 20B has been applied to our DEV environment the following error occurs.

ERROR
-----------------------
FORMULA_ERROR_TEXT An external function call error occurred for formula ORA_ENTI
TLEMENT_CALCULATOR, line 321.
AFDICT_APP_PREFIX-PAY-1635399: An error occurred during formula execution. (ORACLE_ERROR_TEXT=) (FORMULA_ERROR_TEXT=An external function call error occurred for formula ORA_ENTITLEMENT_CALCULATOR, line 321.)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run retropay for some employees
2. Error triggered


Cause

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In this Document
Symptoms
Cause
Solution


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