FA: SCM: OM: Triggering Business Events from Order Management (Doc ID 2671556.1)

Last updated on MARCH 20, 2023

Applies to:

Goal

This note describes how Business Events are triggered for consumption by External Applications.

Use a business event to send a notification to a system that resides outside of Order Management Cloud when a change occurs, such as when details in a sales order or fulfillment line change.

You can send the notification to an upstream system, such as an order capture system,, or to a downstream system, such as a fulfillment system or billing system.

A business event is something that occurs that's significant enough that requires in Order Management to take an action. Here are some examples.

• A change to an order attribute occurs.

• Order Management applies a hold.

• A jeopardy priority changes.

• A fulfillment line splits.

• The status on an order header changes.

• A fulfillment line closes.

• A fulfillment line achieves a status.

• Compensation for an orchestration process finishes successfully or not successfully.

Solution

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