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Members Cannot Be Level Edited From The Member Tab. (Doc ID 2672028.1)

Last updated on SEPTEMBER 15, 2020

Applies to:

Oracle Fusion Loyalty - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

 Users are not able to change the Tier of a Loyalty Member. 

ERROR
-----------------------
A connection to the server failed (error=504)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Loyalty Cloud as any user that can modify a Loyalty Member

2. Navigate to Loyalty Members

3. Select any Member or search and select a Member.

4. Select the Tiers tab

5. Make a change to the Member Tier and then save

6. Error is thrown

 

No changes to a member tier can be saved

Cause

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In this Document
Symptoms
Cause
Solution
References


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