Members Cannot Be Level Edited From The Member Tab. (Doc ID 2672028.1)

Last updated on SEPTEMBER 15, 2020

Applies to:

Symptoms

 Users are not able to change the Tier of a Loyalty Member. 

ERROR
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A connection to the server failed (error=504)

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Loyalty Cloud as any user that can modify a Loyalty Member

2. Navigate to Loyalty Members

3. Select any Member or search and select a Member.

4. Select the Tiers tab

5. Make a change to the Member Tier and then save

6. Error is thrown

No changes to a member tier can be saved

Cause

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