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Activity Advance Filter Not including older Activities (Doc ID 2672108.1)

Last updated on SEPTEMBER 24, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
Activity Advance Filter not working properly

Unable to see all open activities using the OOTB "My Open Activities" it is only showing 90 days worth of Activities.  We have to exported (all open activities that the user is a part of) report in PROD and the oldest date visible for the user is 1/2/2020 (January 2, 2020). But the Search criteria does not include any Date criteria.

EXPECTED BEHAVIOR
-----------------------
All open activities should be returned as there is no date criteria visible in the search criteria

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
a. navigate to Activity object
b. click Advanced Search and choose "My Open Activities"
c. Only returns some of the logged in user's open activities

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot depend on Advanced Search to provide all results.

Cause

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In this Document
Symptoms
Cause
Solution
References


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