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Assign Best Driver Action Ignoring Other Drivers And Assigning To One Driver (Doc ID 2672235.1)

Last updated on MAY 20, 2020

Applies to:

Oracle Transportation Management Cloud Service - Version 20.1 to 20.2 [Release 20]
Information in this document applies to any platform.


An Agent is configured that looks for Shipment Created and assigns the best driver
Now when 10 shipments are getting created, all of them are getting assigned to the same driver (instead of getting assigned to other available drivers)
All the available drivers have identical setup and same calendars
Expectation is that Shipments should be assigned to the different available drivers instead of getting assigned to one driver

Since OTM is assigning Shipment 1 with Driver A and Shipment 2 is also assigned with Driver A, Shipment 2 to wait until the Driver A completes his first shipment .
So Shipment 2 which should start at 9am (with another available Driver B) is waiting for Driver A till he completes his work and starts with Shipment 2
This is affecting the operational efficiency of the business


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